Frequently Asked Questions
Your guide to shopping with Kimti
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Kimti, we prioritize ethical fashion. 80% of our current collection is made from organic or recycled materials, and we work exclusively with certified fair-trade manufacturers.
Can I track my order status?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.